Technical Support Specialist

Highlights:

• Pay Rate Range: $16.00 – $20.00 on W2
• 1 -2 year experience in medical device industry background

Responsibilities

• Proactive and results-oriented who can work independently and as part of a team to effectively manage assignments and support customer queues.
• Must have proven ability to exercise independent judgment and draw accurate conclusions in order to effectively troubleshot technical issues based on available information.
• Must have excellent verbal and written communication skills.
• Good interpersonal skills with the ability to react quickly, accurately, and remain calm under pressure.
• Ability to give full attention to what other people are saying, taking time to understand the
  points being made, ask questions as appropriate, and not interrupt at inappropriate times.
• Ability to understand the importance of details and convey the meaning to others.
• Ability to follow steps, actions, or instructions in a certain order or pattern according to a
  specific rule or set of rules (e.g. login instructions, navigation, database connections).
• Highly proficient and comfortable navigating and using computers and computer-based systems.
• General knowledge of computer hardware and software, including applications and peripheral
  devices such as printers, and scanners.
• Required to maintain reliable internet connection to effectively support business systems.
• Ability to sit and look at a computer and/or mobile devices for long periods of time.
• Required to work evenings, weekends, holidays, as well as “on-call” on a rotational basis
• May require expertise in electro-mechanical problem solving and reading electrical and
  pneumatic diagrams as well as knowledge of microprocessors, programmable controllers,
  electronics, circuit analysis, mechanics, sensor or feedback systems

Required Skills:

• 1- 2 years related experience providing technical support
• Experience using mobile devices such as cell phone, laptop and tablet to perform work activities

Preferred

• Previous call center experience is highly preferred
• Experience contributing and accessing information from a Knowledge Management system
• Experience supporting web-based and client-server database applications
• Experience installing and/or supporting Microsoft Windows servers and networks
• Experience installing and/or troubleshooting computer hardware and software, including
  applications and peripheral devices such as printers, scanners, scales, infusion pumps and other devices
• Medical device industry background

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