Highlights

Salary Range US$45k – $75k & Competitive Equity
Experience: 2 – 4 years
Bachelor’s Degree in Computer Science, Information Systems
Skill-set: Python, React, Shell Scripting, AWS, ChatGPT
Working hours: 8 hours between 7:00 am to 6:00 pm (Pacific Time)

The Role:

This is a dual role. Full-stack Engineer & Technical Support Engineer.
This distinctive position sits at the juncture of customer service and product innovation. It’s an arena for tech-savvy individuals passionate about interfacing with clients.
The ideal candidate will guide customers in feature development, troubleshoot issues, and draw insights from these engagements to enhance our main product.

Description:

Customer-Centric Solutions: Take charge from start to finish in resolving customer issues. This involves leveraging your full-stack engineering know-how to pin down potential bugs, devising test cases, identifying interim solutions, and consistently updating all parties involved.
Automation and Innovation: Aim to automate as many aspects of your role as possible using a variety of tools, AI, and potentially API programming. Preserve your expertise in the shape of knowledge base notes and articles. Innovate by developing resources that benefit both customers and colleagues – this includes documentation, training initiatives, processes, and tools.
Voice of the Customer: Here at Sybill, every team member is an ambassador for our users. We urge you to channel your customer success insights into shaping our product’s future direction.

About You:

A Bachelor’s degree in Computer Science or Information Systems
You should be adept at full-stack technologies such as Python, React, Shell Scripting, etc. Additionally, familiarity with ChatGPT to boost productivity is a plus.
Proficient with Python and has past experience working with it.
Be a forward-thinking problem solver who can predict and promptly address customer requirements.
A background of 2-3 years as a full-stack engineer is essential, preferably with proven experience in client interactions. A minimum of one year of supporting large-scale software solutions is also required.
Has experience in a customer-facing role, ideally in a software company, where they have helped clients succeed from a technical perspective.
Familiarity with AWS.
Familiarity with customer support tools like Intercom (which we use!), Zendesk, Freshdesk, etc.

Application

🟢 Questions in the form are by the hiring manager for initial screening

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The annual salary range of this position is US$45k – $75k with Competitive Equity. What is your salary expectation?

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