Job location: The Hague 1 Year Contract Dutch C1 and English C1 Key Points Experience in Customer Service, Service Desk, Field Service Coordination, or Technical Support Background in after-sales service, commercial equipment, foodservice equipment, hospitality equipment, or similar technical service environments Strong planning, scheduling, problem-solving, leadership, and customer service skills Weekend support rotation required (08:00–19:00) with additional compensation provided for weekend availability Job DescriptionAs Team Leader Customer Service, you will be responsible for ensuring excellent customer support while coordinating service activities and field technicians. You will act as the first point of contact for customers and play a key role in maintaining high service levels and equipment uptime.Responsibilities: Provide first-line customer support via phone and email Resolve customer issues remotely whenever possible and arrange on-site technician visits when required Coordinate and optimize planning for field service technicians Monitor telemetry data proactively and schedule preventive maintenance activities Organize and coordinate project-based maintenance for larger customer accounts Ensure customers receive timely and effective support with minimal operational downtime Work closely with technicians and service partners to deliver high-quality service Participate in a rotating weekend support schedule with colleagues Ideal Profile Strong customer service mindset with a focus on customer satisfaction and equipment uptime Experience in customer support, service operations, field service coordination, or technical support environments Ability to adapt quickly and find practical solutions when unexpected situations arise Capable of maintaining a broad operational overview while managing multiple priorities Comfortable working under pressure and handling urgent service situations Proven leadership experience and ability to support and guide a team Strong planning and organizational skills Team-oriented with excellent communication abilities Proactive approach with a focus on continuous improvement Independent and accountable working style Application The questions in this form are by the hiring manager for initial screeningWhat is your level of Dutch Language Skill? *SelectNoneConversationalProfessionalNativeWhat is your level of English Language Skill? *SelectNoneConversationalProfessionalNativePlease specify your eligibility to work in job location ( mention Citizenship, EU/EFTA Passport, etc.) *What is your current location / city? *Do you currently live in a job location or nearby areas, or would you be willing to relocate on your own? *What is your highest level of education: *Are you comfortable with a 1-year fixed-term contract position? *How many years of experience do you have in technical, service-based customer service (Non IT)? *Can you describe a technical issue with equipment or machines that you solved remotely, and what you did to prevent it from happening again? *When several urgent customer requests come in at the same time, how do you decide what to handle first? *How do you prioritize multiple urgent service requests when several customers need immediate support at the same time? *How do you measure whether you are providing good customer support? Which KPIs or metrics do you use? *How do you manage ongoing maintenance projects while also handling daily incoming customer support requests? *Are you currently employed? *If you are not currently employed, please provide the reason for leaving your last position. *The client would like to know the reason you are considering a job change: *Below are some ideas you can choose from to express your motivation for this job. Please write 2-3 lines, and feel free to write in your native language. Passion for the Industry, Desire for Professional Development, Desire for Job Stability and Career Growth, Attraction to the Job Role and Responsibilities, Desire for New Challenges, Opportunities for Impact, etc. How interested are you in this position after reviewing the job description, and what motivates you to apply? *Are you actively searching for jobs? *Do you have other ongoing recruiting processes? If yes, then what is your current stage (Early stage, Advanced stage, Well advanced stage)? *Are you willing to move to a different city if the job demands it? *What is your current annual gross salary ( EUR ) ? *What are your current benefits (bonus etc)? *What is your desired annual gross salary ( EUR ) ? *What are your desired benefits (bonus etc)? *What is your notice period (in weeks)? *Full Legal Name *Email Address *Phone / WhatsApp Number *Please share your LinkedIn profile *Upload Your CV (preferably English). If you are not currently employed, please include details of your current activities in your CV (e.g., freelancing, pursuing further studies, job hunting, etc.). *Choose FileNo file chosenDelete uploaded file- (Pdf, Doc, Docx)Declaration: I declare that the all above information is accurate and shareable with the hiring manager for initial screening *YesNoSend
