ServiceNow

• 3 years of experience in ServiceNow training and documentation development
• Bachelor’s degree in Computer Science, Information Technology
• Must be in East Coast region
• Some travel may be required to conduct training sessions

Responsibilities

• Design and develop ServiceNow training programs for end-users, including curriculum development, training materials, and delivery methods.
• Conduct training sessions, workshops, and webinars to educate end-users on ServiceNow functionality, best practices, and troubleshooting techniques.
• Evaluate training effectiveness through assessments, surveys, and feedback, and make necessary adjustments to training programs as needed.
• Develop and maintain end user documentation, including user guides, system documentation, knowledge base articles, and release notes, to support ServiceNow implementations.
• Collaborate with subject matter experts, technical teams, and stakeholders to gather information and ensure the accuracy of end user documentation.
• Stay updated on ServiceNow platform updates, new features, and best practices to continually improve training programs and end user documentation.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field or minimum of 3 years of experience in ServiceNow training or documentation development.
• Strong knowledge of ServiceNow platform features, functionality, and best practices.
• Proven experience in designing and delivering effective training programs, including curriculum
• Proven experience in designing and delivering effective training programs, including curriculum development and training materials creation.
• Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
• Strong attention to detail and accuracy in end user documentation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in end user communications and technical writing, including creating user guides, system documentation, and knowledge base articles.
• Experience in creating end user communications and other outreach artifacts, such as email communications informing users of upcoming releases, internal social media posts, and infographics.
• Familiarity with ITIL processes and ServiceNow ITSM modules is preferred.
• Ability to work with cross-functional teams and interact with stakeholders at all levels of the organization.

Application

🟢 Questions in the form are by the hiring manager for initial screening