Highlights:

Job Location: Les Ulis
Commercial or administrative education (minimum Bac+2 / Associate’s degree).
At least 3 years of experience (including internships or apprenticeships) in a similar role, ideally in B2B sales or a technical/industrial environment.

Job Description

As a Customer Care representative, you will be the main point of contact for clients and ensure their satisfaction throughout the sales and after-sales process:
Follow up on customer orders from receipt to delivery.
Handle incoming requests (phone, email, CRM) and provide fast, accurate responses.
Resolve customer issues in coordination with sales and technical teams.
Keep customer information up to date in the CRM and provide regular reporting.
Participate in the continuous improvement of customer service processes.
Provide administrative support for sales teams (preparing quotes, contracts, invoices, etc.).
Contribute to customer loyalty through quality service and proactive communication.

Ideal Profile

Commercial or administrative education (minimum Bac+2 / Associate’s degree).
Experience in a similar role, ideally in B2B sales or a technical/industrial environment.
Excellent communication skills and strong customer service orientation.
Rigorous, organized, and autonomous.
Ability to handle multiple requests simultaneously.
Proficiency in office tools and CRM software.
English proficiency is a plus.

Application

The questions in this form are by the hiring manager for initial screening

What is your level of English Language Skill? *

What is your level of French Language Skill? *

Please specify your eligibility to work in job location ( mention Citizenship, EU/EFTA Passport, etc.) *

What is your current location / city? *

Do you currently live in a job location or nearby areas, or would you be willing to relocate on your own? *

What is your highest level of education: *

How many years of experience do you have with handling customer orders and using a CRM? Please share CRM's names: *

How many years of experience do you have with B2B customer services? *

Have you worked in B2B sales or a technical/industrial environment? *

Are you currently employed? *

If you are not currently employed, please provide the reason for leaving your last position. *

The client would like to know the reason you are considering a job change: *

Below are some ideas you can choose from to express your motivation for this job. Please write 2-3 lines, and feel free to write in your native language.

Passion for the Industry, Desire for Professional Development, Desire for Job Stability and Career Growth, Attraction to the Job Role and Responsibilities, Desire for New Challenges, Opportunities for Impact, etc.

How interested are you in this position after reviewing the job description, and what motivates you to apply? *

Are you actively searching for jobs? *

Do you have other ongoing recruiting processes? If yes, then what is your current stage (Early stage, Advanced stage, Well advanced stage)? *

Are you willing to move to a different city if the job demands it? *

What is your current annual gross salary ( EUR ) ? *

What are your current benefits (bonus etc)? *

What is your desired annual gross salary ( EUR ) ? *

What are your desired benefits (bonus etc)? *

What is your notice period (in weeks)? *

Full Legal Name *

Email Address *

Phone / WhatsApp Number *

Please share your LinkedIn profile *

Upload Your CV (preferably English). If you are not currently employed, please include details of your current activities in your CV (e.g., freelancing, pursuing further studies, job hunting, etc.). *

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Declaration: I declare that the all above information is accurate and shareable with the hiring manager for initial screening *YesNo