Highlights

Minimum Bac +2 (Associate degree).
2+ years experience in a financial institution within digital support or hotline services.
Experience in client-facing roles with corporate clients.
Strong understanding of digital banking operations, security, and transaction processing. (PKI, XML)

Description
Digital Support & Customer Service:

Handle incoming calls and manage email correspondence with quality and timeliness.
Verify compliance of contract opening documents for individual and corporate clients.
Process contract closures and pricing requests using workflow tools.
Analyze payment files (XML, CFONB120/360, SWIFT, LCR/BOR).
Incident & Anomaly Management:
Perform first-level analysis of digital channel incidents and assist in resolution while managing associated risks.
Log incidents with IT teams and track resolution.
Conduct tests in collaboration with IT.
Support Technico-Commercial teams in digital banking contract setup.
Process Improvement & Banking Support:
Report incidents and resolution methods to the Customer Service Manager for dissemination to front-office teams and clients.
Implement procedures and contribute to process improvements.
Communicate product evolution requests to relevant teams.
Conduct functional testing (file organization on dedicated platforms, user support).

Technical & Contract Support:

Assist bankers in contract setup, including configuration, technical support, authentication methods, and operational checks.

Must-have technical skills:

PKI (Public Key Infrastructure) – ensures secure authentication and protects sensitive transactions.
XML (eXtensible Markup Language) – used for structured data exchange and transaction processing.
Digital banking tools – software platforms for managing banking operations, contracts, and payments.

Ideal Candidate Profile

Experience in financial services and digital support/hotline.
Proficiency in PKI, XML, and digital banking platforms.
Knowledge of banking operations, trading flows, and compliance requirements.
Strong skills in Excel, IBEM, and contract management software.
Autonomous, organized, and rigorous, with strong teamwork and service orientation.
Ability to perform first-level technical analysis.
Strong customer service, emotional intelligence, and problem-solving skills.
Excellent oral and written communication.
Ability to maintain confidentiality, manage stress, and handle critical situations.

Application

The questions in this form are by the hiring manager for initial screening

We’d like to schedule a quick 3–5 minute call with you (not an interview), as required by the client. Please share two available time slots between 4:30 PM and 7:00 PM CET (Monday to Sunday). Once the call is completed, we’ll proceed with your application. *

What is your level of English Language Skill? *

What is your level of French Language Skill? *

Please specify your eligibility to work in job location ( mention Citizenship, EU/EFTA Passport, etc.) *

What is your current location / city? *

What is your highest level of education: *

How many years of experience do you have with financial institution and in a digital support or hotline service? as account / sales manager? *

How many years of experience do you have working directly with corporate clients in a client-facing role? *

How many years of experience do you have with compliance, KYC/AML, or financial regulatory procedures? Please share bried details: *

Are you proficient with digital banking tools, structured data formats (e.g., XML), or secure authentication methods (e.g., PKI)? Please share bried details: *

Are you currently employed? *

If you are not currently employed, please provide the reason for leaving your last position. *

The client would like to know the reason you are considering a job change: *

Below are some ideas you can choose from to express your motivation for this job. Please write 2-3 lines, and feel free to write in your native language.

Passion for the Industry, Desire for Professional Development, Desire for Job Stability and Career Growth, Attraction to the Job Role and Responsibilities, Desire for New Challenges, Opportunities for Impact, etc.

How interested are you in this position after reviewing the job description, and what motivates you to apply? *

Are you actively searching for jobs? *

Do you have other ongoing recruiting processes? If yes, then what is your current stage (Early stage, Advanced stage, Well advanced stage)? *

Are you willing to move to a different city if the job demands it? *

What is your current annual gross salary ( EUR ) ? *

What are your current benefits (bonus etc)? *

What is your desired annual gross salary ( EUR ) ? *

What are your desired benefits (bonus etc)? *

What is your notice period (in weeks)? *

Full Legal Name *

Email Address *

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