Highlights

Job Location: 75008 Paris
2 days remote work
4 years experience
Experience in Banking Compliance, specifically in Non-Financial Crime Detection (4/5 years excluding training).
Client experience (fraud/complaints management).
Proficiency in English (B2 level).
The client prefers candidates with linear career paths rather than multiple short-term roles.

Job Description:

Handling Fraud and Client Complaints:

Process and investigate Feedzai alerts while adhering to cut-off times.
Handle client complaints (record complaints, manage resolutions, document investigations, and write response letters).

Conducting Risk Analysis and Sharing Best Practices:

Familiarize with Group Standards and available knowledge resources (Policies, GS/GSOP...).
Participate in risk analysis activities (RBA PGPT).
Conduct testing of scenario updates and feedback testing.
Prepare reports and analyses for the Group, with the support of the Manager.
Actively participate in team meetings to ensure consistent risk management approaches: discuss results and improvements.
Collaborate with the Manager to progressively build expertise in emerging risk areas (e.g., personal data management, process management, cyber risk...).
Share knowledge with colleagues in the Netherlands.

Proactively Support Commercial and Business Teams with Risk Analysis:

Work as a partner with commercial teams to make appropriate decisions on client files (Fraud, Complaints).
Participate in cross-debriefing sessions (FO-P&C) on incidents to develop business expertise in various cases.
Proactively identify potential challenges (e.g., payment processing issues, client conflicts).
Support the annual risk review exercises.
Foster a collective and constructive spirit to ensure smooth control processes while managing risks for the Bank (financial loss, reputational risk...).
Manage the BPM tool and assist business units with updating their processes (Business, IT, Data...).

Ideal Profile:

Experience in operational risk management.
Client experience (fraud/complaints).
Experience with scoring tools (fraud, money laundering, cyber, etc.).
Experience in Banking Compliance for Financial Crime Detection.
Knowledge of Wealth Management services and associated risk mapping.
Understanding of business operations and flow systems.
Familiarity with tools (ECM, Feedzai, Evolve, DLP...).
Strong writing skills (analysis and synthesis).
Advanced Excel for data analysis.
English: written and oral comprehension.
Background in systems would be a plus.

Application

The questions in this form are by the hiring manager for initial screening

We would like to schedule a brief 3-5 minute call with you. Please note that this is not an interview, but a requirement from the client to have a quick conversation before submitting your profile. Kindly provide two available time slots for the call, between 3 pm and 6 pm (Central European Time) within the next 3 days. Once this call is completed, we will proceed with submitting your application to the client. *

What is your level of French Language Skill? *

What is your level of English Language Skill? *

Please specify your eligibility to work in job location ( mention Citizenship, EU/EFTA Passport, etc.) *

What is your current location / city? *

Do you currently live in job location or nearby areas, or would you be willing to relocate on your own? *

What is your highest level of education: *

How many years of experience do you have in banking compliance, specifically in non-financial crime detection (fraud, money laundering, etc.)? Please share brief details: *

Please share the certification related to this job: (Optional) *

Have you handled client fraud cases or complaints in your previous roles? If so, could you briefly describe your experience and sector (Banking, Insurance, etc.)? *

Are you currently employed? *

If you are not currently employed, please provide the reason for leaving your last position. *

The client would like to know the reason you are considering a job change: *

Below are some ideas you can choose from to express your motivation for this job. Please write 2-3 lines, and feel free to write in your native language.

Passion for the Industry, Desire for Professional Development, Desire for Job Stability and Career Growth, Attraction to the Job Role and Responsibilities, Desire for New Challenges, Opportunities for Impact, etc.

How interested are you in this position after reviewing the job description, and what motivates you to apply? *

Are you actively searching for jobs? *

Do you have other ongoing recruiting processes? If yes, then what is your current stage (Early stage, Advanced stage, Well advanced stage)? *

Are you willing to move to a different city if the job demands it? *

What is your current annual salary (In Euro)? *

What are your current benefits (bonus etc)? *

What is your desired annual salary - (In Euro)? *

What are your desired benefits (bonus etc)? *

What is your notice period (in weeks)? *

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